Planning of People Management System in One of the Telecommunication Companies in Indonesia using the System Usability Scale Method
Muhammad Irvan Sutroyudo1, Emil Robert Kaburuan2
1Muhammad Irvan Sutroyudo, Information Systems Management Department, BINUS Graduate Program – Master of Information System Managements, Bina Nusantara University, Jakarta, Indonesia.
2Emil R. Kaburuan*, Information Systems Management Department, BINUS Graduate Program – Master of Information System Managements, Bina Nusantara University, Jakarta, Indonesia.
Manuscript received on November 22, 2019. | Revised Manuscript received on December 15, 2019. | Manuscript published on December 30, 2019. | PP: 2704-2707 | Volume-9 Issue-2, December, 2019. | Retrieval Number: B2997129219/2019©BEIESP | DOI: 10.35940/ijeat.B2997.129219
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: At this time the application for mobile applications on an industrial scale and companies are still considered very lacking for it’s application, it is because the industry that is currently running is still likely to use a desktop. Which with the mobile application opportunity and understanding of technology from everyone in the company, business process automation can be done more efficiently through mobile applications. Planning of this people management system aims to resolve the problem experienced by one of the telecommunications companies in Indonesia, which at present employees find it very difficult to make requests for overtime, leave and claims, because the current system is still in desktop or manual form filling which still depends on the office network environment. Therefore, a mobile application-based People Management System (PMS) will be made in which the process will run in real time and can be done anywhere. For the initial stages of development planning Mobile applications for People Management System (PMS) will greatly help the company problems mentioned earlier. By using Heuristic Task Analysis (HTA) as a method for reviewing the effectiveness of work and activities that are not properly carried out, so it can be obtained desirable productivity (Stanton, 2006)., and the System Usability Scale (SUS) method for interface testing which is carried out directly by end users (Martoyo & Falahah,2015). Based on the provisions of the System Usability Scale score, the assessment results of 10 respondents for the People management system application of 79.0 where the score is the Acceptability Ranges in the Acceptable category and are in grade B. From these results it is felt that there is still need for further development because current planning is for the initial planning phase, there needs to be further development to improve the performance of the company and comfort for employees.
Keywords: People Management System, Heuristic Task Analisis, System Usability Scale, HTA, SUS.