Critical Factors in Consumers Perception towards Mobile Commerce in E-Governance Implementation: An Indian Perspective
Kanwalvir Singh1, Himanshu Aggarwal2
1Kanwalvir Singh, Associate Professor, Department of CSE & IT, B.B.S.B. Engg. College, Fatehgarh Sahib, Punjab, India.
2Himanshu Aggarwal, Professor, Computer Engg. Department, Punjabi University, Patiala, Punjab, India.
Manuscript received on January 23, 2013. | Revised Manuscript received on February 05, 2013. | Manuscript published on February 28, 2013. | PP: 513-520 | Volume-2 Issue-3, February 2013. | Retrieval Number: C1212022313/2013©BEIESP
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: Mobile commerce (M-commerce) tools and its services are growing at a much faster pace in this digitized world. The competitive race between the various mobile phone companies and the products that they make, offer much competitive price and services to the citizens in their day to day lives. But the common man and the Government in every country are all confused and helpless with this dynamic state of the mobile technology and its M-services. The need is so as to be par with or have equally capable standards viz. M-commerce technologies with such new innovative and technological wonderful services so as to offer efficient services to the common citizens. This paper provides an opportunity for the common citizens perceptions based on mobile commerce to be studied and also, finding the critical factors in consumer’s perception towards mobile commerce in e-Governance implementation.
Keywords: Mobile commerce, E-Governance, Citizen Perception, Adoption factors, Mobile services.