Maturity Level Knowledge Management System at Travelodge Batam Hotel using the Cobit 5 Framework
Sfenrianto1, Muhamad Dody Firmansyah2
1Sfenrianto*, Information Systems Management Department, BINUS Graduate Program – Master of Information Systems Management, Bina Nusantara University, Jakarta.
2Muhamad Dody Firmansyah, Information Systems Management Department, BINUS Graduate Program – Master of Information Systems Management, Bina Nusantara University, Jakarta.
Manuscript received on April 05, 2020. | Revised Manuscript received on April 25, 2020. | Manuscript published on April 30, 2020. | PP: 89-92 | Volume-9 Issue-4, April 2020. | Retrieval Number: B3224129219/2020©BEIESP | DOI: 10.35940/ijeat.B3224.049420
Open Access | Ethics and Policies | Cite | Mendeley
© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: Advances in technology and science are increasing as a new challenge for companies that must manage knowledge assets for encourage the creation of knowledge management. Knowledge Management System (KMS) that already exists at a company like Travelodge Hotel Batam can run effectively, it is necessary to conduct an evaluation activity by examining how the process of managing knowledge possessed by each individual can be transferred to other individuals through the process of knowledge sharing. The study aim analyzes to find out the extent of the processes of knowledge level management found in Traveldoge Hotel Batam at the maturity level of the KMS. The Cobit 5 Framework Model used to evaluation the KMS in this company. The results of the analysis are maturity analysis ((AP07, BAI4, DSS3, DSS6, and MA01) and recommendation than expected to be an evaluation material that will have an impact on the KMS of company later. Keywords: Knowledge.
Keywords: Management, Knowledge Sharing, KMS, Cobit 5.