Application of Priority Analysis: Smart City Community Complaint
Evaristus Didik Madyatmadja1, Astari Karina Rahmah2, Saphira Aretha Putri3
1Dr. Evaristus Didik Madyatmadja, Associate Professor, Information Systems, School of Information Systems, Bina Nusantara University, Jakarta.
2Astari Karina Rahmah, Student, Information Systems Department, School of Information Systems, Bina Nusantara University, Jakarta.
3Saphira Aretha Putri, Student, Information Systems Department, School of Information Systems, Bina Nusantara University, Jakarta.
Manuscript received on November 22, 2019. | Revised Manuscript received on December 15, 2019. | Manuscript published on December 30, 2019. | PP: 683-689 | Volume-9 Issue-2, December, 2019. | Retrieval Number: B3021129219/2020©BEIESP | DOI: 10.35940/ijeat.B3021.129219
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: In this era of globalization that is happening right now, making developments in Information Technology that offers solutions to problems that occur in people’s lives are important to improve available public services in the area. The development of Information Technology also gives innovation for government to improve existing public services and facilities. This report will discuss about application used by government in various regions in Indonesia in developing Smart City program that was initiated in 2014. Social Media is one of the ways and tools for community in Indonesia to give their aspiration, critic and response which aims for the improvement of government services and the development of Smart City so that they can meet the needs of the Community in their own regions. With this, responses from government is needed in accordance with the priority level of complaints given by the community through social media for the government to follow up their aspirations and complaints about the development of the Smart City.
Keywords: Smart City, Application, Complaints, Social Media, Decision Tree.