Crisis Informatics: A Systematic Evaluation
UA Bukar1, Marzanah A. Jabar2, Fatimah Sidi3
1UA Bukar,* Department of Software Engineering and Information Technology University Putra Malaysia.
2Marzanah A. Jabar, Department of Software Engineering and Information Technology University Putra Malaysia.
3Fatimah Sidi, Department of Software Engineering and Information Technology University Putra Malaysia.
Manuscript received on September 08, 2019. | Revised Manuscript received on September 22, 2019. | Manuscript published on October 30, 2019. | PP: 3444-3447 | Volume-9 Issue-1, October 2019 | Retrieval Number: A2655109119/2019©BEIESP | DOI: 10.35940/ijeat.A2655.109119
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: Crisis management and communication are increasingly being challenged by the impact of social media as a forum for crisis communication. Among the many roles that crisis management services embrace, managing outreach information and communication are increasingly important. This study presents a systematic review of articles pertaining to the application of social media to support crisis management. Our review presents that, Situational Crisis Communication Theory (SCCT) is the most dominant theory for crisis communication and twitter is the dominant social network site. Also, the review identifies decision-making, community resilience, privacy issues, information sharing and seeking, social media based crisis communication for future studies.
Keywords: Social media, Crisis informatics, Crisis communication, Crisis management