Using Kano Model to Prioritize Requirements for UiTM Share Ride Mobile Application Development
Kamalia Azma Kamaruddin1, Nur Afiqah Roslan2

1Kamalia Azma Kamaruddin*, Faculty of Computer and Mathematical Sciences, Universiti Teknologi MARA.
2Nur Afiqah Roslan, Faculty of Computer and Mathematical Sciences, Universiti Teknologi MARA.
Manuscript received on September 22, 2019. | Revised Manuscript received on October 20, 2019. | Manuscript published on October 30, 2019. | PP: 1752-1757 | Volume-9 Issue-1, October 2019 | Retrieval Number: A2653109119/2019©BEIESP | DOI: 10.35940/ijeat.A2653.109119
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Abstract: One of the major issues in a university campus is the trouble of discovering parking spots. With excessive number of cars entering Universiti Teknologi MARA (UiTM) main campus and limitation of parking spots, vehicle parking is one of the major problems faced by the university’s staff and students. Carpooling or ride-sharing is viewed as the practical approach to solve this problem. The suggestionto share rides will lessen the amount of vehicles entering UiT Mcampusesthus reducing parking space problem anddecrease fuel emission for acleaner and healthier environment. Development of UiTM Share Ride Mobile Application will be a medium for Ui TMstaff and studentsto sharetheir rides thus, requirements engineering of the application need to be performed. In this research, data collection methods such as online surveys and interviews were used to provide accurate requirements for the development of the application. Using thematic analysis and Kano Model prioritization technique, specific quality characteristics and degrees of accomplishment were usedto assess the requirements in view of consumer satisfaction. As a result, a total of seventy-seven requirements has been gathered and categorized according to the Kano technique and a use case diagram was built to demonstrate the requirements functionalities of UiTM Share Ride Mobile Application.
Keywords: Kano Model, Requirements Prioritization, Mobile Application, Ride-Sharing, UiTM.