Analysing the Critical Quality Factors in IOT- Based Service Implementation: A Systematic Evaluation
Norliza binti Sidek1, Nor’ashikin binti Ali2
1Norliza binti Sidek,Tenaga Nasional University.
2Nor’ashikin binti Ali,Tenaga Nasional University.
Manuscript received on September 22, 2019. | Revised Manuscript received on October 20, 2019. | Manuscript published on October 30, 2019. | PP: 2276-2281 | Volume-9 Issue-1, October 2019 | Retrieval Number: A2631109119/2019©BEIESP | DOI: 10.35940/ijeat.A2631.109119
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: The emergence of Internet of Things offers opportunities for public services to deliver efficient and high-quality smart services. At present, the IoT-based services (Io Tb S)are still at an initial stage of the journey to Government’s digital transformation. Although the success of Io Tb Simple mentation depends on users’ behavior and their willingness to use, little attention has been paid to explore the critical quality factors (CQFs) of Io Tb S that may influence the usage and performance. This article presents the current state of Io Tb Simple mentation and will answer these questions: 1) What are the CQFs that influence the usage and performance of Io Tb Simple mentation?; and2) What are the research types and research contribution types in this area? In this study, a systematic literature review was performed using specific search string to obtain papers recently published from four relevant electronic databases. As a result, the systematic search yielded 10,066 hits and 11 papers were selected presenting CQFs in this context. Besides identifying the CQFs, research types and contribution types in Io Tb Simple mentation, this paper reports the identified research gaps that have led the author to recommend potential future directions on this topic.
Keywords: IoT, Quality Factors, e-Government, Systematic Literature Review, IS Success Model.