Key Performance Indicators on Supply Chain Performance Measurement in an Electronic Commerce: A Literature Review
Wahyu Oktri Widyarto1, Mohamad Jihan Shofa2, Nugraheni Djamal3
1Wahyu Oktri Widyarto, Department of Industrial Engineering, Universitas Serang Raya, Serang, Banten, Indonesia.
2Mohamad Jihan Shofa, Department of Industrial Engineering, Universitas Serang Raya, Serang, Banten, Indonesia.
3Nugraheni DJamal, Department of Industrial Engineering, Universitas Serang Raya, Serang, Banten, Indonesia.
Manuscript received on 01 September 2019 | Revised Manuscript received on 10 September 2019 | Manuscript Published on 23 September 2019 | PP: 137-141 | Volume-8 Issue-5C, May 2019 | Retrieval Number: E10190585C19/19©BEIESP | DOI: 10.35940/ijeat.E1019.0585C19
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: Based on the information and communication technology revolution are characterized by Internet usage in various fields, the business environment also does changing by applying the concept of Electronic Commerce (e-commerce) on its process. Like business activities in general, e-commerce also requires the involvement of various parties, which are referred to Supply Chain Management (SCM). The challenge is while the Supply Chain (SC) performance measurement, that generally conducted in the company with non e-commerce, applied on ecommerce business process. Otherwise, only a few literature studies discuss partially dimension of performance measurement in e-commerce. Therefore, it is important to conduct a literature study about key performance indicators (KPIs) for measuring SC performance in e-commerce dimensions, and it would be explained in this paper. The contribution of this paper proposed the KPIs’ that could be used for measuring SC performance in an e-commerce business process in order to be a new approach on the development of SC performance measurement models.
Keywords: E-Commerce, Kpis, Literature Review, SC Performance Measurement.
Scope of the Article: Measurement & Performance Analysis